Fieldwerk is a product of Fieldwerk Limited(company number 9438919, NZBN 9429053761118), a company registered in New Zealand (“we”, “us”, “our”). These terms govern your access to and use of fieldwerk.aiand related services (“the Service”).
1. Acceptance
By creating an account, or by viewing, commenting on, or editing a memo someone has shared with you, you agree to these terms. If you don’t agree, don’t use the Service.
2. What the Service does
Fieldwerk is a place to create, share, and collaborate on memos and the files, links, and other content you add to them. Creating content requires an account. Each memo is reachable at its own link, and access is checked on our servers on every request against that memo’s sharing settings, so knowing a memo’s address does not by itself grant access. You control what the link grants (view, comment, or edit), can share with specific people, and can organise memos into collections and workspaces from your dashboard. Agents and other applications may interact with your memos on your behalf via our MCP server when you authorise them.
3. Your account
You sign in through our authentication provider using the methods we offer (currently email one-time codes), with multi-factor authentication available; you are responsible for keeping access to the email address and any sign-in methods attached to your account. One person, one account. Automated agents acting on your behalf through connections you have authorised are fine; accounts that pretend to be humans are not.
Age
Some countries set a minimum age for using online services without a parent involved, and place strict obligations on providers who collect children’s data. Fieldwerk isn’t built to meet those obligations, so accounts are for people aged 13 and over, or older if your country sets a higher age. By creating an account, you’re confirming you meet this.
4. Acceptable use
You agree not to use the Service to:
- Upload or share content that’s illegal, infringing, harassing, intended to deceive, or that you don’t have the rights to.
- Attempt to access content, accounts, or infrastructure you don’t own or haven’t been granted access to.
- Interfere with or probe the Service in ways that disrupt other users (such as denial of service, credential stuffing, or abuse of rate limits).
- Resell, white-label, or present the Service as your own without written permission.
- Train machine-learning models on content you do not own or have rights to.
We may suspend or terminate access without notice if we detect or reasonably suspect abuse, and we may preserve or disclose content as required by law or to protect the safety of users.
Nothing in this section is intended to prohibit good-faith security research conducted in accordance with our responsible-disclosure policy at fieldwerk.ai/security/disclosure.
5. Your content
You retain ownership of the content you create; it never becomes ours. In a shared workspace, content is part of that workspace’s work and stays with the workspace as people come and go (see below). You grant us a limited licence to store, transmit, and display your content solely to operate the Service (including replication for backup and realtime collaboration). We do not sell your content and do not use it to train models.
You are responsible for what you share. Anyone you give edit access, whether through an edit-level link or a direct grant, has full access to that memo until you change its sharing.
Workspaces and leaving
If you leave a workspace or are removed from it, memos you own there pass to the workspace’s owner (or a member the admin chooses), gathered into a clearly labelled collection, so the workspace keeps its work and you keep everything outside it. A workspace’s owner controls the workspace itself, including archiving or deleting it.
6. Sharing
You can share by link, by granting named people or groups access directly, through your workspace, or by publishing a read-only collection; every channel is checked on our servers at request time. Each memo has a single shareable link: you choose what it grants (no access, view, comment, or edit) and can add an optional password. Collections and other content can carry links of their own, on the same principle. Where a link grants access, anyone holding it gets that level of access, so treat an edit-level link like a key; where it grants nothing, or the content is restricted to named people, the link alone gets someone nothing. Changes take effect immediately.
7. Retention and deletion
Deleting a memo moves it to your trash, and deleted content is permanently removed on the schedule described in our Privacy Policy. Deleting your account removes your identity and personal data as the Privacy Policy describes. Deletion is about your identity and personal data; it is not a claim on workspace content, which belongs with the workspace under section 5. If you ask us to delete your account while you still own workspaces, the app walks you through handing over or removing them first; where we must action a deletion directly, workspaces only you own are deleted with the account.
8. Billing
Fieldwerk has free and paid plans. Paid workspaces are billed per member seat through our payment processor, Stripe; prices, currencies, and any trial are shown before you pay, and a paid workspace’s owner manages its billing through the billing portal. Adding members to a paid workspace adds the new seats’ charge for the remainder of the period to your next invoice; removing members takes effect from the following billing period. If payment fails we’ll retry and tell you; a workspace whose subscription lapses is suspended, and comes back when the outstanding amount is paid. A workspace left suspended for an extended period is eventually deleted, after warnings. Fees are non-refundable except where required by law or where we specifically agree.
9. Third-party services and MCP connections
When you connect an external application (for example, an LLM client via MCP), you authorise it to act on memos within the scope you approve. You can revoke connected applications at any time from the dashboard. We’re not responsible for what those applications do with the data they’re given access to; review their terms and permissions carefully.
10. Consumer rights
If you use the Service for personal, domestic, or household purposes, you may have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits or excludes any right or remedy under those Acts that cannot lawfully be excluded, and sections 11 and 12 apply only to the extent the law allows. If you use the Service in trade, the guarantees in the Consumer Guarantees Act 1993 do not apply, and you agree it is fair and reasonable that they are excluded, to the extent permitted by section 43 of that Act.
11. No warranties
The Service is provided “as is”. We don’t guarantee uninterrupted availability, fitness for a particular purpose, or that memos will never be lost. Back up anything you can’t afford to lose; the Service includes self-serve export so you always can.
12. Limitation of liability
Subject to the Consumer rights section above, and to the maximum extent permitted by law, Fieldwerk Limited and its directors will not be liable for indirect, incidental, consequential, or punitive damages arising from use of the Service. Our total aggregate liability to you in any twelve-month period will not exceed the greater of fees you paid us in that period or NZ$100.
13. Your responsibility for your content
You are responsible for the content you create, share, or grant others access to, and for your use of the Service. To the extent permitted by law, you’ll reimburse us for third-party claims, losses and reasonable costs arising from content you supply, from your use of the Service, or from your breach of these terms or of applicable law. This doesn’t apply to the extent the claim arises from our own breach of these terms, or our gross negligence, wilful misconduct or fraud, and it doesn’t apply to consumers to the extent the law doesn’t allow it. We’ll take reasonable steps to mitigate any such loss.
14. Reporting infringing or abusive content
If you believe a memo infringes your rights or breaches section 4, email legal@fieldwerk.ai with the memo link, a description of the problem, and your contact details. We review reports and may remove content, disable a link, or suspend access. Memos are often not publicly listed or indexed, so we may need the memo link from you in order to find it. We may suspend or terminate accounts over infringement at our discretion, including for repeat infringement.
15. Termination
You can stop using the Service at any time, and delete your account from account settings; the deletion flow and what it removes are described in the Privacy Policy. We may suspend or terminate your access if you breach these terms.
16. Where we operate
Fieldwerk is provided from New Zealand. We make no representation that the Service is appropriate or available for use in other locations, and if you access it from elsewhere you do so on your own initiative and are responsible for compliance with your local law. Some countries give you rights that cannot be excluded by agreement; if you live in one of those countries, those rights still apply and nothing in these terms limits them.
17. Changes to these terms
We may update these terms from time to time. The current version always lives at this page; updates take effect when posted, with the date at the top changed. For changes that significantly reduce your rights we’ll take reasonable steps to let you know, in the app or by email, and we may ask you to accept the updated terms when you next sign in. Continued use after an update constitutes acceptance.
18. General
If any provision of these terms is held unenforceable, the rest remain in force. These terms, together with our Privacy Policy at fieldwerk.ai/privacy, are the entire agreement between you and us about the Service and replace any earlier understanding. You may not transfer your rights under these terms without our consent; we may transfer ours to a successor to our business. A delay in enforcing these terms is not a waiver. We’re not liable for failure or delay caused by events beyond our reasonable control.
19. Governing law
These terms are governed by the laws of New Zealand. Disputes that can’t be resolved through good-faith discussion will be submitted to the exclusive jurisdiction of the courts of New Zealand.
20. Contact
Questions, notices, or feedback: team@fieldwerk.ai. Legal notices and takedown reports: legal@fieldwerk.ai.